Service Status Page
We will keep this page updated with service status issues
Current Service Issues
Service: Hornetsecurity
Service Degradation - Resolved
Service Degradation - Resolved
Date & Time: 07/06/2024 1326
Affected Infrastructure
Components: AI Recipient Validation, 365 Permission Manager, 365 Total Backup, 365 Total Protection, Advanced Threat Protection, API, Control Panel - General, Control Panel - Config / Deployment, Control Panel - Email Live Tracking, Control Panel - Backup & Compliance Services, Email Signature and Disclaimer, Email Inbound, Email Outbound, Email Continuity, Email encryption: Websafe, Email encryption: S/MIME, Hornet.email, IMAP/POP3 Services, Security Awareness Service, Ticketsystem, Web Filter, Website
Locations: Canada, Düsseldorf, Frankfurt, Germany, Hannover, North Virginia, USA, Switzerland, Sydney 1, Sydney 2, United Kingdom, USA, West Europe, Global
Update:
The cause of the incident has been resolved. All Services are recovering, keep in mind that it may take some time for the services to recover completely. We are monitoring the Situation.
Service Degradation
Date & Time: 07/06/2024 1305
Affected Infrastructure
Components: AI Recipient Validation, 365 Permission Manager, 365 Total Backup, 365 Total Protection, Advanced Threat Protection, API, Control Panel - General, Control Panel - Config / Deployment, Control Panel - Email Live Tracking, Control Panel - Backup & Compliance Services, Email Signature and Disclaimer, Email Inbound, Email Outbound, Email Continuity, Email encryption: Websafe, Email encryption: S/MIME, Hornet.email, IMAP/POP3 Services, Security Awareness Service, Ticketsystem, Web Filter, Website
Locations: Canada, Düsseldorf, Frankfurt, Germany, Hannover, North Virginia, USA, Switzerland, Sydney 1, Sydney 2, United Kingdom, USA, West Europe, Global
Update:
Due to an unplanned change by Hornetsecurity's DNS provider, they are currently experiencing significant disruptions in the DNS resolution for Hornetsecurity.com. They are urgently working on a solution, but all DNS-based services are currently affected.
We recommend customers experiencing mail flow issues to switch to the following MX records:
Inbound:
10 mx14a.antispameurope.com
20 mx14b.antispameurope.com
30 mx14c.antispameurope.com
40 mx14d.antispameurope.com
Outbound:
hsrelay01.antispameurope.com
